Phone

01322 284 883

Email

info@hlccareagency.co.uk

Opening Hours

Mon - Fri: 9AM - 6PM

We provide a 24/7 hour service from Monday to Sunday (including all national bank holidays) at the times planned by the plan of care. We provide and manage a number of care pages for clients with complex needs which require an excellent bank of experienced care workers.

Included in our package:

Sleep-in Duty

Where the staff is required to sleep at the client’s home. This shall include being woken up to 3 separate occasions to a maximum of 30 minutes each or a total of 1 hour 30 minutes.

Waking Night Service

(2300 hrs to 0700 hrs) Where staff are required to be awake on duty throughout the night.

Live-in Service

Live in service 24/7, where the care staff is required to live in the client’s home for a minimum of 7 days and a maximum of 21 days, they will be entitled to 2-3 hours break each afternoon.

Rapid Response Service

Rapid Response Service, where we shall complete a risk assessment and commence service on the same day as receiving instructions from the community service.

Clients include adults & children with:

  • Learning Disabilities
  • Palliative Care
  • End of life rapid response
  • Physical Disabilities
  • MS
  • Neurological