Phone

01322 284 883

Email

info@hlccareagency.co.uk

Opening Hours

Mon - Fri: 9AM - 6PM

Our Service

Our Home Care Services includes:
  • Bathing
  • Bed baths
  • Companionship
  • Domestic service
  • Personal Care Services including
  • Personal hygiene
  • Preparing food and drinks
  • Shopping service
  • Shopping/attending appointments escort
  • Supervision of medication, collecting prescriptions
  • Toileting, catheter care
  • Waking or sleeping night
Our Assessment procedure:

We may ask a lot of questions during the time we have the assessment. We may need to ask your doctor, GP, nurse carer for further information, if necessary, to enable us know your health needs.

A specially trained member of staff will carry out the assessment and all information will be treated confidentially. Our aim is always to make sure that we understand your needs and preferences, so that we can respond in the way that really suits you best.

If you decide to have care provided by HLC, we will need to carry out a risk assessment, and if it seems appropriate we may make some suggestions as to how unnecessary risk can be eliminated or minimised in order to maximise your independence.

After we have assessed your needs and any risks, we will then with the help from you, prepare a plan for the care we expect to deliver. We call this customer support plan.

This plan will specify the services we will provide, with details like timings of our care worker visits and the tasks to be performed, and it will state our agreed objectives of providing the service and how we plan to achieve those objectives.

Once your care has started, you can rely on HLC to arrive at the correct time and stay for the full length of the time allocated. We monitor all our carers so we will know straight away if there are any problems and are allocated ample travel time between their calls so you wont feel rushed.

Our office staffs are always on hand to answer any queries you may have, and we will always ensure that your care package runs without problems.